Customer Support
OpSource is like an extension of your operational and monitoring department. After years of experience hosting applications for hundreds of customers, large and small, we have developed the tools, processes and procedures necessary for delivering top quality service.
Staffed 24x7x365
Building and staffing a call center for around-the-clock operations is expensive and difficult to manage. With C3 and C4, we assume this burden, enabling you to focus on developing high quality, feature-rich applications.
Level 1 front line expertise
Every team member is trained and well-versed in handling your Level 1 (front line) calls, because we work closely with you to develop and document the necessary procedures as part of the integration process.
Maintenance and management of secure, customer-dedicated network segment
OpSource's technicians are trained on the intricacies of your dedicated environment, allowing them to quickly and easily address questions and concerns as well as to adequately understand the impact of monitoring data. Like a sentinel standing guard over your application and environment, our technicians ensure application uptime and performance.
Defined and documented change management procedures for scheduled and emergency changes
With every software application, there are regular and sometimes even emergency updates. Our engineers work with you to define, document, and then follow a strict change management procedures. Adherence to these procedures is paramount to a consistent and reliable delivery of your application.
Scheduled reviews and rotation of all logs
As part of the monitoring process, our technicians regularly scan and rotate system, application, web, and security logs and work with you to ensure everything is running satisfactorily.
Oversee multipoint monitoring for network, servers, and user experience
Every call center technician is familiar with your Multipoint Monitoring settings and results and can modify and/or perform ad hoc monitoring tests as necessary, thereby ensuring your application is running to your users' satisfaction as well as heading-off any potential future issues.
