OpSource End User Support
With End User Ticketing
OpSource can provide front line, level 1 support to your end-users. Highly trained on your application, OpSource End User Support provides customer care under your brand, acting as an extension of your company. This level of support is a standard part of the OpSource On-Demand solution.
OpSource End User Support is able to fully understand the end user's request and quickly classify it. Then respond back with helpful information. OpSource End User Support provides:
- » Dedicated, toll-free number for domestic callers
- » Branded private voicemail box
- » Customer branded phone greeting
- » Automatic notification of incoming calls (this informs the
- » Support team that the customer's end-user is calling)
- » Email support
- » Access to the End User Support feature of OpSource.net
- » End User Ticketing
OpSource End User Ticketing
Through OpSource End User Ticketing, OpSource offers customers an interface that enables them create a support feature, which allows their end users to open a support ticket within the application itself.
Response time
Customer satisfaction is as important to OpSource as it is to you. That is why our response times are documented and guaranteed.
To learn more, please see the OpSource End User Support data sheet.
