Success-Based Model

Reducing Your Risks and Driving Shared Success

Innovative Pricing

OpSource's Success-Based Pricing model is designed to minimize your risk. The "pay as you grow" concept allows you to begin the service with minimal commitment and ensures that your costs do not increase ahead of your user base. Pricing can be based on the number of transactions, clicks, ads, seats, or users. Fundamentally different from the old server-based pricing associated with hosting companies, OpSource's method eliminates the need for you to significantly invest upfront and pay ongoing costly equipment upgrades.

The other advantage to using our Success-based Pricing model is that your per user cost will likely decrease as your user base grows. Thus, your margins could increase over time as we drive shared efficiency.

Driving Shared Success

In addition to pricing, OpSource approaches other aspects of our business with your success in mind.

  • » A phased approach to integrating your application, which includes defined and documented processes to ensure complete knowledge transfer and a seamless transition
  • » Assistance with sales and marketing "best practices" to help you grow
  • » Compliance SAS 70 Type II audit completion to ensure documented and repeatable processes
  • » Access to a Web-based portal to view business articles, trouble ticketing, and monitoring of server, network, and customer experience metrics
  • » Dedicated account representative and monthly account consultation
  • » Salesforce AppExchange and WebEx Connect certified partnership; Microsoft Gold certified partnership
  • » Stellar 24x7 customer support by certified and trained technicians

24x7 End-User Support

Customer support is expected, but at OpSource we take it a step further. Offered as a standard part of the OpSource On-Demand solution, our support team can serve as your first line of support when your end-users have questions. You might not need this level of service upfront, but as your user base expands we are ready to help. Trained extensively on your application, our skilled technicians can support your end-users under your brand. We provide the following:

  • » A dedicated toll-free phone number for your end-users
  • » A private mailbox
  • » Defined escalation procedures
  • » Tracking and reporting customer satisfaction

With OpSource's end-user support, you do not have to worry about staffing a call center around-the-clock. Just focus on improving your application and capturing more end-users.

Your Success Is Our Success

OpSource has taken a leading role in defining the market for Web application delivery. We recognized the significance of the on-demand model early on, and we matched our capabilities and expertise to the needs of companies like yours. With OpSource On-Demand 2.0, we offer a complete, turnkey delivery platform so you can focus on building great applications and acquiring more end-users.