Product Analytics Innovator Glassbeam Chooses the OpSource Cloud for Extreme Data Processing

Santa Clara, Calif.—May 24, 2011—OpSource, Inc., the leader in enterprise cloud and managed hosting, today announced that product analytics leader Glassbeam is using the OpSource Cloud to process massive amounts of unstructured data to help high tech manufacturers better understand customer usage data and feedback from their installed base.  OpSource’s solution combines the cost-effectiveness and scalability benefits of the cloud and the performance and SLA assurances of a managed hosting offering to enable Glassbeam to provide its customers with a powerful hybrid solution for customized data gathering, analysis and categorization.

“Hardware, network and software device makers need to be able to keep track of the health of the devices that they have deployed around the world. They typically do this by gathering product operational data such as log files. Gathering and processing this unstructured and ever-changing data is cost prohibitive for many product manufacturers,” said Puneet Pandit, CEO of Glassbeam. “Working with OpSource has enabled us to be the first to provide a software-as-a-service (SaaS) solution for product analytics – an automated, highly visual solution to help equipment manufacturers unlock the business value of operational data.”

The Glassbeam Product Analytics solution parses, builds a data warehouse and analyzes streams of incoming operational data from an installed base of devices on a nearly real time basis. It visually displays a complete picture of customer status, configuration and usage in views designed for the needs of service, support, engineering, sales and marketing organizations. The solution is sold to product manufacturers on an annual subscription-based pricing model.

Product_Analytics_Inovator_Glassbeam_Chooses_the_OpSource_Cloud.pdf