OpSource Analytics

OpSource Analytics

OpSource Analytics provides an at-a-glance view of critical data that empowers companies to make and act on high-impact business decisions. OpSource developed OpSource Analytics based on the innovative “shared success” philosophy. This philosophy means that OpSource is completely committed to providing the platform, tools, and services that can help you achieve success with your web application. Through a simple-to-use web-based interface, OpSource Analytics allows you to create customizable dashboards of Key Performance Indicators (KPI’s) that allow you to view, analyze, export, and store important metrics associated with your application.

In addition to displaying information on how your application is performing from a technical perspective, OpSource Analytics provides an API that allows you to integrate information directly from your application to provide you with quantitative business data on how your application is being used. By providing the ability to gather and analyze these technical and business metrics, OpSource Analytics can drive business decisions and optimize your company’s chances of success.

Examples of the types of data available with OpSource Analytics include:

• Application Metrics: These flexible, customer-defined metrics (including Application Events, Customer Metrics, and User Logins) allow customers to create KPIs based on information from the customer’s application. Sample uses include:
  • KPIs based on user login information, identifying the number of logins, which users are logging in, and which organizations are most active
  • KPIs based on how users are actually using the application, such as what features are most popular, which features are not being used, and which customers are using which features.
  • KPIs based on other important metrics you wish to track, such as the total number of users, the number of billable events occurring, or technical metrics such as the number and type of application errors encountered by users
• Business Metrics: End User Support Calls, End User Support Tickets, OpSource Billing CLM Statistics
• Technical Metrics: Application Response Time, Application Uptime, Bandwidth Utilization, Monitoring Alerts

With OpSource Analytics, you can reduce the cost and complexity of building decision support capabilities into your software. OpSource Analytics is included as part of OpSource’s Business Operations services and available to all OpSource Managed Hosting and Cloud Hosting customers. With this robust feature set at your disposal, you can focus your resources on more strategic development efforts.