OpSource End-User Support
OpSource End-User Support is a 24x7 call center service that provides your end users with access to support services delivered, under your brand, from the OpSource End-User Support Center. The OpSource End-User Support
Center is staffed by skilled technicians that are specifically trained on your application. OpSource has escalation and resolution procedures with guaranteed response times which ensure that your customers receive high quality support.
OpSource’s End User Support is built on top of a unique set of standard tools and processes that enables OpSource to quickly position itself to support your application.
OpSource End-User Support Services Include:
- Dedicated, toll-free number for domestic callers
- Dedicated greeting for pre-defined events
- Branded private voicemail box
- Email support
- Reporting and analysis of end user calls and self-service tickets via OpSource Analytics and Heads-Up Displays
